How does an AI HR assistant help employees and HR?
1. New hires get answers before they have to ask a person
Where do I park, when is my first payday, how do I get a laptop. New hires often don't want to bother someone with small questions. An onboarding Avatar answers them in the first weeks.
What to measure: onboarding questions handled by the Avatar, and new-hire satisfaction at 30 days.
2. Policy answers that match the policy
The Avatar answers from the current policy documents, the same way for everyone, and says when a question needs HR.
What to measure: share of questions answered without escalation, and the list of unanswered ones each week.
3. Every employee's language
Multilingual workforces get answers in their own language: 30+ with Managed Agents, 100+ through the Speech-to-Video API.
What to measure: conversations by language.
4. Help outside office hours
Shift workers ask questions when HR is closed. The Avatar answers at 3 a.m. as well as at 3 p.m.
What to measure: share of conversations outside HR's working hours.
5. HR spends time on people, not the inbox
When the repeat questions go to the Avatar, HR can focus on onboarding experience, employee relations and difficult cases.
What to measure: HR tickets for the top 20 routine questions, before and after.
Which HR conversations suit an Avatar?
- Onboarding: first-week schedule, equipment, tools, who to contact.
- Leave and time off: balances, carry-over rules, how to request.
- Benefits: what's included, how to enrol, deadlines.
- Policies: remote work, travel, expenses, code of conduct.
- Internal changes: a new policy or tool explained, with employees asking follow-up questions.
How does it work?
Each turn runs through speech recognition, an LLM grounded in your HR policies, a voice and the real-time Avatar. The Avatar layer takes about 100 ms; with Managed Agents, the full reply arrives in about 1.0–1.2 s.
Connect it to what HR already uses:
- Knowledge base: the employee handbook, benefits guides and policy documents.
- HR systems: through function calling or a REST call, for actions such as opening a ticket or a leave request.
- Where employees are: an iframe on the intranet, a link in the staff app, or a kiosk in a break room.
What does an AI HR assistant cost?
At public list prices, 600 conversations a month at 5 minutes each (3,000 minutes) cost €524 a month on the Managed Agents Scale plan, about €0.87 per conversation.
The arithmetic, using the pricing page as checked on November 11, 2026:
- Scale: €349 includes 2,000 minutes. The other 1,000 minutes cost €0.175 each, so €175. Total: €524.
- Growth, for comparison: €149 includes 745 minutes. The other 2,255 minutes cost €0.20 each, so €451. Total: €600.
How do you roll it out?
- Weeks 1–2, onboarding only. Write the knowledge base from what new hires ask in their first month.
- Weeks 3–6, one site or team. Compare HR ticket volume with a similar team without the Avatar.
- Weeks 7–12, expand. Add leave, benefits and policy questions, then more languages and locations.
What do you need for compliance?
This is general information, not legal advice.
- Disclosure. Tell employees they're talking to AI, in the greeting and on screen (EU AI Act, Article 50).
- Answers, not evaluations. The AI Act lists AI used to monitor or evaluate employees' performance and behaviour as high-risk. Don't use support conversations to assess people.
- Works councils. In Germany and some other EU countries, a works council may need to agree before you introduce a system that records employees' conversations.
- GDPR and confidentiality. Employees may share personal details. Set short retention, limit who can read transcripts, and route sensitive topics to HR. Our security documents are in the Trust Center.
When is an AI HR assistant the wrong choice?
- Personal and sensitive issues. Harassment, health, grievances and conflicts need a trained person.
- Decisions. Pay changes, promotions and dismissals stay with people.
- Outdated policies. If the handbook is out of date, fix it first; the Avatar repeats what it's given.
Frequently asked questions
What is an AI HR assistant?
An AI agent that answers employees' HR questions about onboarding, leave, benefits and policies from your own documents. With a real-time Avatar, employees ask out loud and get a spoken answer from a face, in their own language.
Can AI handle employee onboarding?
It can handle the questions new hires ask in their first weeks: schedule, equipment, tools, payday and who to contact. People still own welcome, team introductions and anything that needs judgement.
Is an AI HR assistant better than an HR chatbot?
For frontline and multilingual teams, often yes: speaking is easier than typing on a phone between shifts, and a face holds attention through longer explanations. For a single fact, a chatbot or a search box is faster.
Is it compliant with the EU AI Act?
Answering questions is allowed with clear AI disclosure. Using AI to evaluate employees' performance or behaviour is high-risk under the Act, so keep the assistant to information and requests.
What does an AI HR assistant cost?
At list prices in November 2026, 3,000 minutes a month costs €524 on the Scale plan. Enterprise rates go down to €0.03 a minute at higher volume.
Can it run in our own infrastructure?
Yes. Beyond Presence licenses Genesis 2.0 for on-prem and private-cloud deployment, so employee conversations can stay in your environment.
Sources: Beyond Presence pricing (checked Nov 11, 2026) · Enterprise · Regulation (EU) 2024/1689 (AI Act)
Related reading: AI Avatars for HR interviews · AI roleplay for sales training · What is conversational AI? Top 10 use cases
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