Conversation analytics is the analysis of AI agent conversations to understand what people ask, how conversations end and where the agent falls short. Teams use it to measure results and to improve the agent's knowledge and instructions.
Recordings and transcripts are turned into measures such as the number and length of conversations, common topics, outcomes, handovers to a person and questions the agent couldn't answer.
Review the results every week and add missing answers to the knowledge base. Recordings are personal data, so cover them in your privacy notice and retention rules.
Beyond Presence offers conversation recording, transcripts and analytics. Customers use them to show results: Bunjee saw 2.5x more engagement than with voice only, and Tutore reached 95% positive feedback. See Beyond Presence for enterprise.
Yes. Beyond Presence offers conversation recording, transcripts and analytics.
Bunjee measured about 2.5x more engagement than with a voice-only agent, Tutore reports 95% positive feedback, and a citizen-services app saw 3x longer sessions than with its chatbot.
Yes. Beyond Presence is GDPR compliant and stores data in the EU. Include recordings in your own privacy notice.