Conversational AI is technology that understands what people say or type and answers them in natural language. It powers chatbots, voice agents and video agents, and lets people get help by asking a question instead of clicking through menus.
Conversational AI combines language understanding, a language model that decides the answer, and an output channel: text, voice or video. For voice and video, speech recognition comes first and a voice comes last.
It has moved from scripted decision trees to large language models that can handle open questions, grounded in a company's knowledge to stay accurate.
Beyond Presence adds the video channel to conversational AI: a real-time Avatar that speaks the answer. One national citizen-services app saw 3x longer sessions after replacing its chatbot with a Beyond Presence Avatar (one customer, not a controlled test). See the top 10 conversational AI use cases.
Beyond Presence adds the face. Its real-time AI Avatars turn a conversational AI agent into a live video conversation.
Customer support, sales demos, HR interviews, employee support, training and e-learning. A citizen-services app saw 3x longer sessions with a Beyond Presence Avatar than with its chatbot.
It can build on it. Managed Agents run the whole conversation, or the Speech-to-Video API adds a face to the voice agent you already have.