Uptime and SLA
Uptime is the share of time a service is available, usually given as a percentage per month. A service level agreement (SLA) is the contract in which a vendor commits to an uptime level and sets out what happens if it falls short, such as service credits.
How uptime and SLAs work
Small differences matter: 99.5% uptime allows about 3.6 hours of downtime in a 30-day month, while 99.9% allows about 43 minutes. Check how uptime is measured, whether planned maintenance counts, and what remedy the SLA gives.
A live AI Avatar depends on several services, including the LLM and voice provider, so ask which parts the SLA covers.
How Beyond Presence does it
Beyond Presence publishes uptime and incidents on its public status page. SLA guarantees are part of the Enterprise plan. See Beyond Presence for enterprise.
Frequently asked questions
Where can I see Beyond Presence uptime?
On the public status page at status.bey.dev, which shows uptime and incidents.
Does Beyond Presence offer an SLA?
Yes. SLA guarantees are part of the Enterprise plan.
What does 99.5% uptime mean in practice?
At most about 3.6 hours of downtime in a 30-day month.