AI customer support agent
An AI customer support agent is an AI agent that answers customers' questions automatically, from your help content and policies, by chat, voice or video. With a real-time avatar it holds the conversation face to face, which helps with complex or sensitive questions.
How AI customer support agents work
The agent answers from a knowledge base, can look up order or account data through function calling, and hands over to a person when it can't help or the customer asks. Every conversation can be recorded and analysed to find gaps in the knowledge base.
Video is most useful where trust or explanation matters: onboarding, public services, healthcare information and high-value products.
How Beyond Presence does it
Beyond Presence Managed Agents answer in 30+ languages from your knowledge base and reply in about 1.0–1.2 s. A citizen-services app saw 3x longer sessions with a Beyond Presence Avatar than with a chatbot. Talk to Laura, a customer support Avatar, in your browser, or read AI Avatars for customer support.
Frequently asked questions
Can Beyond Presence handle customer support?
Yes. It answers from your knowledge base in 30+ languages and looks up order or account data through function calling. Your team takes over for exceptions and complaints.
Why add video to customer support?
A citizen-services app saw 3x longer sessions with a Beyond Presence Avatar than with its chatbot.
Can I try a Beyond Presence support Avatar?
Yes. Talk to Laura, our customer support Avatar, in your browser.