GDPR
The GDPR (General Data Protection Regulation) is the EU law that sets out how organisations collect, use and protect the personal data of people in the EU. It gives people rights over their data and requires companies to process it lawfully, transparently and securely.
What GDPR means for AI Avatars
An AI Avatar conversation can include voice, video and transcripts, which are personal data. A company that deploys an AI Avatar needs a lawful basis for processing, a clear notice for users, and a data processing agreement (DPA) with its vendor.
Beyond Presence and GDPR
Beyond Presence is GDPR compliant. Data is stored in the EU, in GCP regions in Belgium and the Netherlands, and Beyond Presence doesn't train on customer data. Our DPA, sub-processor list and security documents are in the Beyond Presence Trust Center.
Frequently asked questions
Is Beyond Presence GDPR compliant?
Yes. Its DPA and sub-processor list are in the Beyond Presence Trust Center.
Does Beyond Presence train on customer data?
No.
Where does Beyond Presence store data?
In the EU, in GCP regions in Belgium and the Netherlands. Private cloud and on-prem deployment are also available.