AI avatar agent
An AI avatar agent is an AI agent with a real-time avatar as its face. It answers people from a company's own knowledge and can take actions through connected tools, such as booking a meeting or opening a ticket, while talking face to face.
How AI avatar agents work
The agent has three jobs: understand the request, find the answer or action, and deliver it through the avatar. Knowledge bases ground its answers; function calling lets it act in other systems; escalation rules hand difficult cases to a person.
It is a video agent with a defined role, for example "customer support specialist" or "HR interviewer".
How Beyond Presence does it
Beyond Presence Managed Agents combine an Avatar with knowledge bases, function calling, vision, analytics and conversation recording. Enterprise deployments run in our EU cloud, your private cloud or on-prem. See enterprise AI agents.
Frequently asked questions
What is a Beyond Presence AI avatar agent?
A Managed Agent: a real-time Avatar with an objective, your knowledge base and function calling, hosted by Beyond Presence.
Can a Beyond Presence AI avatar agent take actions?
Yes. With function calling it can book meetings, look up orders or update records during the conversation.
Where can I deploy a Beyond Presence AI avatar agent?
On your website or in your app, on a kiosk or in video calls. For enterprise, it runs in the Beyond Presence EU cloud, your private cloud or on-prem.